SHIPPING AND RETURNS
Where do we ship to?
We deliver to most parts of Australia and the world at large. If a shipping option doesn't come up for you, please get in touch with us for a custom shipping quote.
Carbon neutral shipping?
We are very proud to offer 100% carbon neutral shipping through Sendle. This means that the carbon emitted by the delivery of your product is offset. Isn't that great?
Why 'Signature On Delivery'?
Given the cost of our items, all products are couriered with signature on delivery. We understand that having to be home can be frustrating but as courier company is external to us, we cannot guarantee safe delivery if we allow otherwise. So thanks for understanding!
How much is it?
All shipping costs are calculated at the check out based on where you live. Sometimes it's more expensive than we'd like. Shipping large and heavy boxes, well, just costs a lot. We absorb some of these shipping fees (especially when you live in one of those rural places like Burrumbuttock or Ozenkadnook) and are always on the look out for ways to make it cheaper for you.
But it's not giving me a shipping option
This may be because you've added a heap of heavy stuff to your cart or live somewhere really far away. Please get in touch with us for a custom shipping quote.
What is your Returns Policy
We do not offer returns for change of minds but we really want you to be happy with your purchase so if there is a problem, please get in touch with us and we'll do our best to help.