We all change our minds sometimes, no worries, mate! Get in touch with us and we're happy to help you sort it.
We get slugged a lot of fees with our payment providers so if it's a just a change of mind return we pass on the 5% payment & website fee.
If it is a faulty product we will of course cover the return costs.
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@littlebiglearning.com.au. Please note that returns will need to be sent to the following address: 59 Arcadia Drive, Mermaid Waters, QLD, 4218
You can always contact us for any return question at hello@littlebiglearning.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@littlebiglearning.com.au.